Wild Oats Market operates under a system called Policy Governance, which provides a framework for all its decision-making. One of the requirements under a Policy Governance system is an Ends Policy, rather like a mission statement, against which all of Wild Oats’ decisions can be measured. The Wild Oats Ends Policy is simple in language, but broad in scope.
Here is a copy of the Wild Oats Ends Policy in its entirety:
POLICY TYPE: Ends
POLICY TITLE: Wild Oats Food Co-op Mission and Ends
ADOPTED: April 27, 2009
REVISED: July 18, 2016
Ends Global: Mission
While adhering to the Cooperative Principles*, Wild Oats Market exists to provide its member-owners, customers, employees, and our regional community:
E1. A plentiful selection of fresh, healthful food at reasonable prices, with an emphasis on organically grown and fair–trade products, provided by local farmers and producers and by cooperative businesses when possible;
E2. A stable and responsive employer that is committed to employee well-being and to promoting and practicing environmental stewardship;
E3. A welcoming, sustainable, cooperatively-owned full-service business that is inclusive of diverse persons and needs and strengthens the local community;
E4. Access to relevant information about food, nutrition, the environment, the cooperative business model, and the co-op’s long-term vision;
E5. Excellent customer service from well-trained, respectful, friendly, and knowledgeable staff; and
E6. An advocate for and supporter of local producers, small farms, and other cooperative businesses.
*The Cooperative Principles:
- Voluntary and open membership
- Democratic member control
- Member economic participation
- Autonomy and independence
- Education, training and information
- Cooperation among cooperatives
- Concern for community
This policy will be monitored annually by internal report.
Throughout the store, you will find evidence of our adherence to this Ends Policy–in the many local and fair trade products we sell, the friendly, helpful staff who serve you, the numerous ways in which we communicate with customers and members and in the conviviality that characterizes our store’s atmosphere every day.